This section contain some of the most important roles within ITIL. If you are looking for a process related role, please also take a look within the process itself, as those roles are close to the process they are involved.
Comprehensive Roles
Service Owner
Responisble for a service in an End-to-End perspective. As a service may include multiple processes, he needs to allign between all responsibles to provide the desired service in an appropriate quality.
Process Owner
Responsible for the result / outcome of a process.
Process Manager
Responsible for the execution of a process.
Process Practitioner
Executes tasks within a process.