This section contain some of the most important roles within Continual Service Improvement.
7-Step Improvement
CSI Manager
accountable for the comprehensive outcome of all CSI Life-Cycle phases. He also drives the following topics:
- Development of a CSI domain
- Controlling of Key-Projects and -Activities
- Management and coaching of CSI participants (whole Life-Cycle)
- Close relation to customers and other stakeholders
- Establishing and maintaining an effective network of business and IT managers
- Define and creation of reports for CSF, KPIs and activity metrics for CSI
- Identification of frameworks and standards, which support CSI