Service Strategy is used to drive an ITSM organization into a certain direction. It requires leadership and a vision for all other parties, processes and services – the big picture.
Effects of Service Strategy on other Lifecycle Phases
Service Design
Service Design is initiated by Service Strategy and defines the direction and aims for new and existing services.
- Service Design acquires the detailed activities to achieve the Service Strategy aims.
- Service Design must provide an result-based outcome for:
- DefinitionsRestrictionsService ModellsPattern of Business ActivityBusiness Impact AnalysisBusiness Relationship Management
Service Transition
- Service Transition delivers the aimed Service Strategy aims based on the Service Design.
- Service Strategy defines guidelines and standards within Transition Planning and Support.
- Service Strategy and Service Portfolio are the foundation for tests
Service Operation
- Service Operation achieves the stategy, aim and net value.
- Service Strategy defines the scope, while Service Operations fulfills it.
Continual Service Improvement
- Strategy and Service Portfolio are crucial for service- and process measurements.
- Continual Service Improvement provides the justification for adjustments on the strategy.