This section contain some of the most important roles within Service Design.
Service Level Management
Service Owner
See comprehensive roles.
Business Relationship Manager
Supplier Management
Contracts Manager
Responsible for contracts and the provided quality with and through suppliers.
Comprehensive Service Design Roles
IT Designer / IT Architect
Designes and manages applications and environments. This role is also responsible to be compliant to given policies and processes.
IT Planner
Creates time-schedule for a service design package (e.g. development, testing, etc. until the go-live). This role also checks for dependencies for the given schedule (e.g. shared ressources) and provides a release plan. The role can also provide the golden thread.
Service Design Manager
Is responsible for escalations and coordinates the desires of all projects. The role has an comprehensive view and has the big picture in mind.