Release and Deployment Management plans and controlls the build, test and deployment of releases. This way this discipline provides new functionality for business users, while maintaining the utility and warranty of existing services.
Scope
Release and Deployment Management has the following aims:
- Define and communicate plans
- Define, test and deliver release packages
- Ensure the integrity of release packages
e.g. to be complete and correct - Ensure confirmability of releases
e.g. through documentation - Management of change
e.g. picking up stakeholders, awareness, concepts - Risk management
- Knowledge Transfers
Activities
Release and Deployment Management has the following tasks for each release they take care for:
- Release and Deployment Planning for:
- Builds
- Tests
- Deployments
- Logistics
- Financials
- Pass and failure criteria
- Releases Build and Test
- References to Configuration Items
- Release Packaging
- Setup of the environment
- Test execution
- Service rehearsal
- Deployment
- Preparation
e.g. documentation and training of employees - Transfer
e.g. Configuration Items - Deployment
- Decommissioning
- Early Life Support (ELS)
- Preparation
- Review and Completition
- Deployment Review
- Transition review
e.g. Post Implementation Review
Critical Success Factors
- CSF: Definition and synchronization of release plans with customers and stakeholders
- KPI: Increased amount of releases, which fulfill customer expectations
- CSF: Ensurance of the integrity of a release package and its components
- KPI: Less incidents through deployment mistakes
- CSF: Ensurance, that new or changed services provide the expected utility and warranty
- KPI: Less incidents and SLA breaches
- KPI: Realization of constant, high customer satisfaction
- CSF: Ensure the knowledge transfer
- KPI: Less incidents having the category “handling”